Refund policy

Last updated November 10, 2026

Subscriptions

• Unused tokens. During a billing period you can ask for a refund of the tokens you have not used in it. You get back what you paid for that period times the share of its token allowance still unused, counted from the start of the period. For example, if you paid $99 for Team (350M tokens) and used 70M, the refund is $79.20. Asking for a refund also cancels the subscription and ends access from that moment.
• Past periods. Periods that have ended are not refunded, used or not. Cancel before the renewal date if you don't want the next one.
• Cancelling. Cancelling stops future renewals, and access continues until the end of the period you already paid for. If you would rather have the unused tokens back than keep access, ask for a refund instead.
• Plan changes. Upgrades are charged prorated for the rest of the period and add a matching share of tokens, and downgrades apply from the next renewal. A refund after an upgrade counts both payments and the period's combined allowance.
• Our changes. If we materially reduce a paid plan or close your account without you breaking the terms, we refund the unused part of the current period.

Prepaid balance

• Unused balance. The Refund balance button on your account page refunds your unused balance to the original payment method.
• Scans already run. These are not refunded unless they failed on our side. Scans the service fails on are returned to your balance.
• Automatic top-ups. Each automatic charge is a normal top-up: what you haven't spent of it is refunded with the rest of your balance, with the tax you paid on it. Refunding your balance turns automatic top-up off, so it isn't filled again. If you were charged after you tried to turn it off, or a charge went over the limit you set, contact us and we refund it in full.

How to ask for a refund

For a prepaid balance, use the Refund balance button on your account page. Email tanevanwifferen@gmail.com with the email address of your account and, for subscriptions, the invoice number from your Polar receipt. Your receipts and invoices are in Polar's customer portal, and for billing issues you can also reach Polar, our merchant of record, at support@polar.sh. Approved refunds are issued through Polar and include the tax you paid on the refunded part; how long they take to appear depends on your bank. Please contact us before opening a chargeback, so we can sort it out quickly.

Your statutory rights

This policy does not limit any rights you have under consumer law where you live, including withdrawal rights for digital services in the EU and UK where they apply.